Booking Conditions for Individuals


Terms & Conditions

Confirmation: All telephone bookings are provisional. Bookings can only be confirmed when the completed booking form and course fee have been received. A receipt will be issued with the booking confirmation. Joining instructions and pre course information will be sent before the course.

Cancellation: In the event of a course being cancelled by us you will receive a full refund and we will give you as much notice as possible. If a course has to be cancelled at short notice due to unforeseen circumstances we will make at least two attempts to contact you via the telephone/E-mail given by you on your booking form.

We reserve the right to cancel a course at any time.

In the event of a cancellation by yourself no refunds will be given; however, with up to three weeks’ notice you will be transferred to an alternative course date at no additional fee. If you cancel within 3 weeks, the full fee is payable unless there are valid extenuating circumstances and you will be transferred to an alternative date.

Late Payments: Where payments are not received in accordance with the booking conditions, we hold the right to offer your place to someone else. Certificates will not be issued until payment has been made in full and any cheques cleared.

Responsibilities: First Aid is an active and practical subject. Participants are normally required to be physically able to kneel, twist and bend over simulated casualties, kneel on the floor to perform simulated CPR, roll, help roll and help lift simulated casualties.

For Outdoor and Sports courses you will be expected to be responsible for your own warmth and waterproof clothing. Participants should bring with them appropriate clothing for the anticipated weather conditions.

For indoor sessions please wear loose comfortable clothing, not shorts or low cut tops. Also please no lipstick, lip gloss or lip balms as it makes the manikins difficult to clean. Thick hair gel is also inappropriate as when simulating a casualty your head will be handled by other course members.

Please bring any possible medical problems or special needs to our attention before booking the course and also advise the course trainer at the start of the course.

Both A2E and ITC are committed to equal opportunities in training and assessment. For ITC’s Equality, Diversity & Assessment Policy please go to their website:

If you are in any doubt or have any concerns, please contact us for advice.

We look forward to meeting you on the course.